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Insurance Sales Support Technicians

Company: Tony Martin
Job Ref: TMGSSTech
Start Date: ASAP
Hours: Full Time
Working Term: Permanent Position
Salary: £17,000 - £25,000


Insurance Sales Support Technicians

Job Market - Insurance

Insurance Sales Support Technicians - About the role

Ideally you will have a proven track record in dealing with motor and/or household insurance Minimum 2 years previous motor and/or household insurance experience.

Your core duties will include the following:

Responsible for the efficient handling of new business take-up’s and for the preparation and distribution of accurate documentation to existing and new customers.

To confirm the insurance quotation details with the customer, ensure that cover is suitable for his/her requirements before initiating the cover on the system, and monitor that adequate levels of cover are applied, and suitable insurers have been selected to undertake the risk.

To provide a comprehensive and professional service that accords to guidelines and best practice.

Consult with the relevant Sales Technicians when queries or discrepancies arise concerning the preparation of quotations, costs and underwriting terms, and attempt to resolve the matter liaising with the Sales Team Leader / Manager where necessary.

Monitor the overall standard and accuracy of quotations being transferred through to the Sales Support Team, to liaise with the Sales Manager to rectify problems and increase efficiency, productivity and customer satisfaction.

Offer a high standard of customer care to clients over the telephone and within the office and ensure that each enquiry is dealt with in a comprehensive, complete and professional manner.

To interpret and implement all cross-sell opportunities and promote awareness of the range of products and services that the Company offer.

Insurance Sales Support Technicians - Key requirements

Attention to detail and ability to communicate and correspond professionally with all customers

Focus on customer care and excellent communication skills are essential

Excellent telephone manner and call handling techniques are required

Ability to perform efficiently and effectively working under pressure in a call centre environment

Ability to work and participate as part of a team in order to meet personal and team service targets

Experience gained with the Motor, Household, Personal Lines Insurance sector, but applications are welcomed from candidates with a strong background in a Call/Contact Centre environment.


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