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Fleet Technician / Account Handler - London Market

Company: Tony Massenhove
Job Ref: 1188/TM
Start Date: ASAP
Hours: Full Time
Location: London, England
Working Term: Permanent Position
Salary: Negotaible
Deadline: 30/04/2018


Job Purpose:

To undertake all aspects of Broker Support for the London Market Fleet Team 


To ensure a professional and expedient level of service is maintained to support all matters pertaining to the London Market division and follow Group Best Practices 

General Tasks:

Driver referrals (including obtaining additional information from agent where needed)

Request relevant additional information required by underwriters from agents to enable them to consider requests further and vice versa

Issuing of cover notes and green cards as necessary

Scanning of documents and attaching emails on to Total Objects

Ensure adequate contact is kept with sub-agent and underwriters during any of the processes to finalise matters

To promptly convey instructions, premium and terms to underwriters

Issue other relevant Total Objects integrated documents to accompany debit/credit notes

Update MI/Statistics using Total Objects as necessary

Advise brokers of acceptance/refusal of cover and provide written confirmation of terms as necessary

Ensure replies received from underwriters where necessary and that agent informed accordingly

Liaising with agent and underwriters in order to resolve issues

Ensure that paper files are correct and in order prior to filing

Filing of paper files

Check and issue policy documents including certificates to agents

Close documentation ie proposal forms to underwriters

Processing of finance agreements (includes on-line renewal of existing Premium Credit finance agreements)

Assist with accurate updating of files (including FSB) and issue of slips as required

Maintain own diary system in line with Divisional/Group Best Practices

Maintain file archive system

Investigate and resolve accounts queries as requested

Obtain updated claims experiences from previous insurer

Process amendments using underwriters computer system where necessary

Negotiate with underwriters and sub-agents on indemnity issues with the aim of resolving to the clients satisfaction

Any other duties as directed in connection with the smooth running of the London Market Division 


Ability to confidently converse with colleagues, sub-agents and underwriters, written and verbally

Good admin and computer skills

High level of accuracy and attention to detail

Able to work both independently and as part of a team 

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