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Claims Handler - Casualty / Complex Personal Injury

Company: Tony Martin / Tony Massenhove
Job Ref: 1161/TM
Start Date: ASAP
Hours: Full Time
Location: London, England
Working Term: Permanent Position
Salary: Negotiable


Claims Handler - Casualty / Complex Personal Injury

Job Market - Insurance Claims

Claims Handler - Casualty / Complex Personal Injury - Role Overview

Directly managing a multi-million pound portfolio of complex and sensitive claims in line with Company Claims Philosophy, reserving accuracy standards and limits of authority.

Core Duties:

Investigate and resolve complex Claims of a specialist nature in order to drive improved financial outcomes with an ultimate focus on controlling the average severity of claims.

Proactively examine and evaluate claims to ensure accurate reserving of claims held within the portfolio of cases

Develop and apply claims strategies in order to conclude claims in an economical and efficient way and to drive down the length of 'claims lifecycle’

Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate

Attend conferences/discussion facilities relevant to specific claims as well as Court attendances as required.

Participate in all relevant meetings in order to share and develop technical strategy, knowledge and best practice.

Use knowledge from referrals and quality audits to contribute to and deliver technical and process improvement initiatives to continually build operational and technical capability

Identify threats and opportunities in the market and external environment, contributing to the development of change solutions to optimise ERS technical and operational response

Deliver technical training to selected claims personnel, actuaries, underwriters or external partners. Act as a point of reference to guide, mentor and advise others to ensure the sharing of knowledge and best practice.

Be aware of and act upon all compliance matters e.g. TCF, Data Protection, and Money Laundering etc.

Product & Technical Knowledge

Good knowledge and understanding of liability and technical issues

Knowledge of pre and post litigation procedures (appropriate to level of claims handling ability).

Knowledge of Damages (Special and General Damages) and scale evaluation relevant to claim pursued.

Understanding of CRU/NHS procedures in PI Claims Handling.

Understanding of Past and Future Losses and Ogden tables.

Knowledge of Care Claims and at least basic understanding of Provisional Damages and PPO’s.

Current knowledge of compliance, regulatory and statutory requirements

In depth experience of working in a Motor claims environment within a specialized/complex Claims area

ACII qualified or progress towards completion of insurance qualifications


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