Claims Handler - Casualty / Complex Personal Injury
Company: Tony Martin / Tony Massenhove Job Ref: 1161/TM Start Date: ASAP Hours: Full Time Location: London, England Working Term: Permanent Position Salary: Negotiable
Description:Claims Handler - Casualty / Complex Personal Injury
Job Market - Insurance Claims
Claims Handler - Casualty / Complex Personal Injury - Role Overview
Directly managing a multi-million pound portfolio of complex and sensitive claims in line with Company Claims Philosophy, reserving accuracy standards and limits of authority.
Investigate and resolve complex Claims of a specialist nature in order to drive improved financial outcomes with an ultimate focus on controlling the average severity of claims.
Proactively examine and evaluate claims to ensure accurate reserving of claims held within the portfolio of cases
Develop and apply claims strategies in order to conclude claims in an economical and efficient way and to drive down the length of 'claims lifecycle’
Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
Attend conferences/discussion facilities relevant to specific claims as well as Court attendances as required.
Participate in all relevant meetings in order to share and develop technical strategy, knowledge and best practice.
Use knowledge from referrals and quality audits to contribute to and deliver technical and process improvement initiatives to continually build operational and technical capability
Identify threats and opportunities in the market and external environment, contributing to the development of change solutions to optimise ERS technical and operational response
Deliver technical training to selected claims personnel, actuaries, underwriters or external partners. Act as a point of reference to guide, mentor and advise others to ensure the sharing of knowledge and best practice.
Be aware of and act upon all compliance matters e.g. TCF, Data Protection, and Money Laundering etc.
Product & Technical Knowledge
Good knowledge and understanding of liability and technical issues
Knowledge of pre and post litigation procedures (appropriate to level of claims handling ability).
Knowledge of Damages (Special and General Damages) and scale evaluation relevant to claim pursued.
Understanding of CRU/NHS procedures in PI Claims Handling.
Understanding of Past and Future Losses and Ogden tables.
Knowledge of Care Claims and at least basic understanding of Provisional Damages and PPO’s.
Current knowledge of compliance, regulatory and statutory requirements
In depth experience of working in a Motor claims environment within a specialized/complex Claims area
ACII qualified or progress towards completion of insurance qualifications