Share this:

Customer Service Assistant

Company: Tony Martin
Job Ref: CSA/HS/TM
Start Date: ASAP
Hours: Full Time
Location: West Glamorgan, Wales
Working Term: Permanent Position
Salary: Negotiable
Deadline: ASAP


Customer Service / Claims Assistants / Underwriting Technicians

Job Markets: Insurance / Claims / Customer Service

Customer Service / Claims Assistant - About The Job:

Are you interested in using your customer service experience to start a new and progressive career within the Insurance market?

Our client are a very successful and growing Insurance Company with a vibrant office based in Swansea and we presently have over 20 vacancies through business expansion.


We are looking for candidates that have good Customer Service experience to begin a career within the Insurance industry, working within the Underwriting teams, accepting and managing risks and cover.

In addition we are looking for people with an investigative mindset to work within the Motor, Personal Injury, Credit Hire, Incident Management and Fraud Claims teams.

If successful you will be given full training in the Insurance Underwriting or Claims procedures, to the extent where you will eventually be making liability decisions, handling complex Underwriting decisions to handling serious insurance claims, at all times ensuring the customer is given top class Customer Service and supported throughout the insurance process at all times.

Key Characteristics

Applicants should possess the following;

Excellent customer service skills, committed to delivering unrivalled customer care

Professional / Diligent Can Do attitude

Outgoing Personality

Problem solver

Driven, passionate and committed

Great listeners and communicators

Team players

Full training in Insurance Underwriting and Claims will be provided and continued on an ongoing basis whilst you build your career within the Insurance Industry.

Applicants welcomed from any discipline, from prior customer service or financial service type roles, general office administration to Graduate applications.

Company Benefits include 25 Days Holiday + Bank holidays, Pension Scheme and Bonus Scheme

For full information on these vacancies and particular salaries for each individual role, please call Tony Martin, Harry Sullivan, Anghared Williams or Molly Sage to discuss, or email/submit your CV and one of our consultants will contact you by return to discuss.

*Massenhove Recruitment are a specialist Insurance Recruitment Agency servicing clients across London, Essex, Herts, Kent, Birmingham, Leeds, Bristol, Cardiff and Swansea.

Dont want to register? Why not send a 'Quick Application' using the form below.
Upload CV
Must be of type: rtf, doc, pdf, docx, html or txt
Please enter your name and email address so the recruiter can contact you.
Contact Name:
Contact Email:
Cover Letter You can optionally enter a brief cover letter to accompany the CV.