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Senior Infrastructure Engineer

Company: Tony Martin / Tony Massenhove
Job Ref: 2113/TM
Start Date: ASAP
Hours: Full Time
Location: Swansea, Wales
Working Term: Permanent Position
Salary: Negotiable


Senior Infrastructure Engineer

Role Overview:

You will provide support and technical expertise to assist with the departmental objective of delivering and developing a stable and secure operational infrastructure service that meets the business requirement. Support the business in BAU, Project Delivery and R&D capacities following industry best practices, while collaborating with team members and other departments and 3rd parties where required. Keep abreast of emerging technologies and assist with the Infrastructure strategy while maintaining and developing relationships with Internal stakeholders, vendors and suppliers to achieve the departmental objective while contributing to the wider IT Strategy.


Ensure the internal Service Management System (SCSM) is used to efficiently manage service requests, incidents, problems and changes

Collaborate with internal support and business teams to ensure all work undertaken within the department is correctly recorded (SCSM) and processed through the lifecycle in accordance with the agreed customer service levels and departmental policies in line with ITIL and ISO27001

Participate in or carryout BAU, Projects, and R&D activities in line with the departmental objective

Build, maintain, troubleshoot, upgrade or develop the Citrix Infrastructure

Build, maintain, troubleshoot, upgrade or develop the VMware and storage infrastructure

Monitor, respond and report on capacity management and infrastructure performance and report to management

Patch systems in line with departmental patching policy

Build, maintain, troubleshoot or develop the Application performance Management System AppDynamics to produce deep insight in to business applications and their performance

Build, maintain, troubleshoot or develop the infrastructure monitoring platforms

Maintain, troubleshoot the Email filtering / Email Management system MimeCast

Build, maintain, troubleshoot or develop the Disaster Recovery and Business Continuity systems while identifying opportunities for improvement

Assist with the upkeep and maintenance of corporate Data Centres, Disaster Recovery Suites and Local server rooms across a range of geographical locations within the UK

Identify areas of Infrastructure or Technologies Services where cost saving efficiencies can be made

Participate in on-call rota to provide technical cover out of business hours

Ensure that knowledge is developed and retained within the company and Technology Services departments

Participate in Problem Management and Major Incident management activities

Assist the wider IT architectural and security teams to design secure, scalable and robust solutions while assisting with documentation and project management tasks

Liaise and assist with the management of 3rd Parties, including but not limited to vendors, suppliers, managed service companies and consultancies where required

Produce various Management Information including system capacity, resource dashboards, system and departmental performance reports to an agreed schedule or upon request

Ensure the Security and Integrity of company data is preserved at all times whilst carrying out BAU, Project or R&D activities

In coordination with the security team participate in any security or compliance reviews

Technical Knowledge

Strong knowledge of Windows Server Operating Systems, Including IIS, DNS, DHCP and other key Microsoft server technologies

Strong knowledge of Active Directory (ideally including Trust and Migration experience) with expert Group Policy 2008/2012 exposure

VMWare ESX 4/5.5 farm architecture and management. Exposure to MS HyperV a bonus

F5 Load Balancers, Cisco Nexus Switches, Cisco ASA Firewall and Clearswift Web proxies

HP 3 PAR SAN and fabric configuration.

Knowledge of Avaya IP telephony offerings.

McAfee Security Suite including EPO Orchestrator management.

SQL Server, clustering and replication technologies

CentOS and Redhat Linux basic administration, command line and security knowledge

Expert understanding of HP Data Protector, and ideally Net backup and Actifio

Citrix XenApp 7.6 farm with XenDesktop and externally presented Netscaler services

IGEL UMS thin client software and hardware (on Citrix) Microsoft System Centre 2012 suite, including SCOM, SCCM, Service Manager, and Orchestrator

Microsoft Exchange, Microsoft O365 with a hybrid environment and Mimecast integration

Experience of managing large scale replicated file and print services with DFS replication HP Servers and Blade chassis - C7000 /

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