Claims Customer Service Agent

Job Details

Contact Info

Contact Person: Tony Martin Email: tmartin@massenhove.co.uk Telephone: 01621 786 220
Job Title: Claims Customer Service Agent

Job Description

Job Purpose:

Be the first line of support for all existing claims telephone enquiries, responding to all queries in a polite and professional manner whilst adhering to TCF and DPA principles

Responsibilities:

- To answer calls from customers that have existing motor claims with us and resolve their queries efficiently based on your knowledge and the details held on the system

- To refer complex claims queries to the appropriate Claims Negotiator and have the ability to prioritise these calls

- To be aware of potential fraudulent claims and pass on the necessary details when required

- To be aware of potential referral opportunities and pass on the necessary details when required

- Liaise with Suppliers and Third Parties/Third Party Representatives when required

- Ensure compliance with TCF and DPA principles when liaising with customers and handling claims

Experience

- Sound motor claims experience

- Solid experience of working on the telephone

Skills

- Negotiation and influencing skills

- Problem solving skills with the ability to adopt a logical approach to resolving problems

- Strong customer service skills

- Good numeracy and literacy skills

Knowledge

- Sound knowledge of FSA requirements (including TCF) and the regulatory framework relating to claims

- General understanding of motor claims handling

Details

Job Ref: MASS 1003 Hours: Full Time Location: Sussex Working Term: Permanent Position Salary: £17,000 - 18,000

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