Senior Claims Administrator

Job Details

Contact Info

Contact Person: Tony Martin Email: tmartin@massenhove.co.uk Telephone: 01621 786 220
Job Title: Senior Claims Administrator

Job Description

Role Overview:

To provide a range of claims related activities & processes relating to the delivery of services and support to our customers and brokers in the Motor Insurance Sector

As Senior Administrator you will be expected to hand complex and diverse Claims and provide support and motivation to the team.

Key Responsibilities:

Providing a high level claims handling, investigation and settlement service to customers, brokers and service providers, ensuring fair and appropriate settlement

Ensure all claims are processed quickly and correctly and workload is shared within the department and kept up to date.

Accurately process claims payments on the system ready for authorisation.

Draft and issue correspondence to customers and brokers ensuring that all documents are complete and accurate in accordance with established standards

Understand and be able to explain policy cover in line with terms and conditions.

Contribute to the objective setting and appraisal process of subordinate staff

Understand and apply all legal, regulatory, information security and compliance requirements.

Provide support and guidance to others as required.

Identify, make recommendations on and implement improvements to process and procedures within your remit

Ensure complaints are handled efficiently and effectively, taking appropriate action to address issues raised

The ideal candidate will have the following attributes:

Patient in explaining technical concepts

Confidence to handle difficult situations and saying “no” to brokers and customers

Self motivated and able to help others motivate themselves.

Embraces change and encourages team members to do the same

Is well organised and gets things done on time and to the standard required

Is approachable at all levels and always ready to listen and support colleagues

Details

Job Ref: MASS 995 Hours: Full Time Location: Essex Working Term: Permanent Position Salary: Negotiable

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