Overall purpose of the job:

This pivotal role will provide support to the Claims Surveying Team (currently 3 surveyors) in delivering a superior claims service.

Principle Duties and Responsibilities:

Diary management for each Claims Surveyor ensuring service standards and targets are met and delivered consistently, this will also include liaising with Claims Handlers (both within Colchester Broker Claims Team and the Direct and Partnership Division) and also dealing directly with our client Customers and Brokers.
Updating relevant spreadsheets and systems in line with the surveys conducted and progress of each claim.
Ensuring any cheques written on site are notified correctly with payment details entered onto the Claims Management System (CMS).
Proof reading of Claims Reports; sending these on to DPD or attaching information to the CMS system and in-house system Magic, whichever is relevant.
Dealing with any departmental correspondence such as appointment letters, settlement letters, chase ups etc.
Notifying the Colchester and DPD Claims Handlers of the Claims Surveyors weekly movements.
Ensuring any open claims at month end are logged.
Record customer questionnaires.
Providing adhoc support duties including logging team holidays, PowerPoint presentations, minute taking, organising meetings, providing cover on phones etc.

Qualifications, Skills, Experience and Personal Requirements:

The successful candidate will possess:

Excellent communication skills – this role will require extensive dealing with Brokers, High Value Household clients and Claims Handlers. The applicant therefore has to have a professional telephone manner with experience of working with High Value Household clients an advantage.
Knowledge of the UK geography, and in particular London, is required as the role will involve booking appointments in regional areas and London.
Dedication and a flexible approach to ensure the department is consistent with service standards and targets.
Advanced knowledge of Outlook, Word & PowerPoint.
Intermediate knowledge of Excel / data analysis skills – must be able to manipulate data, write formulae to link tabs in spreadsheets, do graphs and provide management reports as required.
Demonstrable experience of working at management level with specific experience of diary management and arranging travel itineraries.