First Response and Own Damage Claims Handler

Job Details

Contact Info

Contact Person: Tony Martin Email: tmartin@massenhove.co.uk Telephone: 01621 786 220
Job Title: First Response and Own Damage Claims Handler

Job Description

Summary: To handle own damage claims from first notification to final settlement and associated activities within an agreed service and quality standards.

Key Responsibilities:

Dealing with telephone calls, paper and electronic notification of claims within agreed service levels

Appoint and liaise with clients, intermediaries, engineers and garages

Provide a responsive service to customers along with a proactive approach to ongoing claims

Paying invoices

Proactively intervening on fault accident claims.

Dealing with total loss claims

Maintaining a diary system

Awareness of data protection

Experience:

Preferably have a good understanding of underwriting or claims

Working to tight deadlines

Used to dealing with the public

Qualifications:

Educated to at least GCSE level

Skills/Personal Qualities:

Personality

Good telephone manner and organisational skills

Computer literate

Able to work in a team environment

Plenty of initiative

Details

Job Ref: MASS 965 Hours: Full Time Location: London Working Term: Permanent Position Salary: £19,000

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