Underwriting Technician

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Job Details

Contact Info

Contact Person: Tony Martin Email: tmartin@massenhove.co.uk Telephone: 01621 786 220
Job Title: Underwriting Technician

Job Description

Overview:

Exciting opportunity to join my Essex based client in their Underwriting Ops team.

You will be responsible for providing a range of technical administration activities, processes, service and support to brokers and other departments.

Key Responsibilities:

Handle all calls (inbound and outbound)

Policy administration, including setting up of new policies, amending existing policies and preparing existing policies for renewal

Provide brokers with relevant product information that is clear, fair and not misleading

Understand and be able to explain policy cover in line with terms and conditions.

Develop and maintain a competent level of technical, product and system knowledge to support Underwriting Technicians

Ensure service standards are met in accordance with internal SLA and FSA requirements.

Act as a referral point from other departments as required

Make recommendations on and implement improvements to process and procedures within your remit

Ensure complaints are handled efficiently and effectively, taking appropriate action to address issues raised

Understand and adopt a Treating Customers Fairly approach to all aspects of day-to-day work and develop a team culture that reflects TCF principles

Key Requirements:

Good interpersonal and customer service skills

Must have relevant experience in the insurance industry

Knowledge of insurance principles and products

Intermediate MS Word and Excel skills

Knowledge of multiple personal and commercial insurance products

Highly computer literate

Personal Qualities:

Confidence to handle difficult situations

Self motivated. Able to help others motivate themselves.

Well organised and gets things done on time and to the standard required

Approachable at all levels and always ready to listen

Team Player

Details

Job Ref: MASS 933 Hours: Full Time Location: Brentwood / Essex Working Term: Permanent Position Salary: Negotiable

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