Working within the Customer Relations team, dealing with and resolving customer complaints. This will include working with all levels of the business, including senior management.

 

To investigate the circumstances surrounding customer complaints and maintain an accurate audit trail of all communications and decisions made

To respond, either verbally or in writing, in a clear, concise and professional manner to customer complaints

Interacting with the customer to maximise the chance of retention

To identify root causes and trends in complaints and provide feedback to the relevant Business team manager in order to drive superb service

 

Ideally a graduate with 2 A levels at grade C or above (or equivalent), one of which is preferably an English course

Previous experience in a similar customer service role, ideally within the insurance sector

Experience of writing letters to customers

Excellent communicator (whether telephone, letter or email) with first class interpersonal skills

Excellent customer service skills

Ability to work both independently and as part of a team

A confident approach to problem solving

 

An environment where you are encouraged to grow with the team and this is an exciting time to be joining this fast growing organisation. There will be plenty of opportunity for on the job career development within a supportive environment.