Claims Handler - Property/Direct

Job Details

Contact Info

Contact Person: Tony Martin Email: tmartin@massenhove.co.uk Telephone: 01621 786 220
Job Title: Claims Handler - Property/Direct

Job Description

The role

My prestigious Essex based Insurer is actively seeking to recruit Property Claims Handlers for a new team. The successful candidate will work within the Direct Property Claims department, as part of a team of Claims Handlers who are responsible for delivering a high quality claims service to our customers.

The objective of this team is to provide a fast track, yet extremely customer focused, claims handling service; therefore it is imperative that the successful candidate is able to inspire and energise their colleagues to really make a difference.

Key responsibilities

To take claim notifications over the phone directly from customers and progress the claim in the most appropriate manner depending on the claim circumstances

To handle all claims in a proactive manner and within set service levels

Handle telephone calls from policyholders, brokers, loss adjusters and other experts on new and existing claims

To negotiate and settle claims fairly; with an emphasis on prompt resolution and ensuring the customer is kept informed

To work unsupervised and show initiative in their claims handling approach

Key requirements

Ideally a graduate with minimum of two A levels (or equivalent) at grade C or above

Applicants should have experience in handling claims for an insurance company or loss adjuster preferably in the mid or high net worth household claims arena

Applicants are expected to demonstrate drive, determination, confidence, initiative and dedication, as well as having good listening, communication and analytical skills

Applicants must be able to work unsupervised and handle claims in a proactive yet highly customer focused manner

Applicants must have excellent communication skills

Applicants must have an excellent ability to make prompt, informed decisions and accurate judgements

Must have good organisational skills and the ability to work in a methodical manner and meet deadlines

Must remain calm and focused when under pressure

ACII progression or a willingness to begin professional studies would be advantageous

Details

Job Ref: MASS 922 Hours: Full Time Location: Essex Working Term: Permanent Position Salary: Depending on Experience

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