Underwriting Fraud Team Leader

Job Details

Contact Info

Contact Person: Tony Martin Email: tmartin@massenhove.co.uk Telephone: 01621 786 220
Job Title: Underwriting Fraud Team Leader

Job Description

PURPOSE:

The job holder is responsible for leading a team of underwriting fraud technicians in the Underwriting Services department.

The primary focus is to manage, motivate and develop the team to ensure that we deliver market leading anti-fraud measures, comprehensive trend analysis, increased profitability and an excellent experience to our customers and brokers whilst meeting business plan objectives.

This is both a leadership and hands-on role where you will provide strong direction to the team and be involved in the more complex tasks and initiatives.

KEY RESPONSIBILITIES:

Interpret the underwriting fraud strategy and convert this into tangible actions and projects for your team to undertake.

Act as a referral to your team and others in the organization for all potential fraudulent activities.

Report on the current activities underway to combat financial crime and clearly demonstrate where your team are contributing to the profitability of the underwriting book.

Managing, motivating and developing a team of senior underwriting technicians and underwriting technicians.

Agree and document underwriting fraud prevention processes and procedures.

Convert your teams’ recommendations for process changes into tangible projects or actions.

Work very closely and take direction from the Group Head of Financial Crime as and when required.

Understand team and individual productivity, setting targets to deliver KPIs through Performance Management

Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image

Develop and maintain a competent level of technical, product, underwriting and system knowledge to support the team

Drive employee motivation by demonstrating role model behaviour

Measure, analyse and report on team and individual productivity, quality, current working practices and KPI’s

Support the team in applying/adopting any operational and/or procedural changes

Ensure complaints are handled efficiently and effectively, taking appropriate action to address issues raised

Implement structured coaching, training and development activities for staff, reviewing the effectiveness of these

Develop a performance orientated culture, enabling all staff to contribute effectively and be continually motivated to achieve high levels of productivity and outputs

Understand and apply all legal, regulatory, information security and compliance requirements and develop a team culture of compliance

Understand and adopt a Treating Customers Fairly approach to all aspects of day-to-day work and develop a team culture that reflects TCF principles

Provide support, mentoring and guidance to others as required

Creating an environment where culture and behaviours are consistent with the organizations chosen culture

To support and develop effective working relationships with other functional areas within the business

Encourages the development of sound working relationships within the team

Keeps the team goals and objectives in focus and at the forefront at all times

COMPETENCIES:

Essential:

A clear understanding of the financial implications of fraudulent activities.

The ability to demonstrate strong leadership skills within a challenging results-orientated environment.

Experience of achieving targets and goals.

Experience of working in a customer focus environment.

Ability to develop and motivate others in a changing environment.

Excellent communication skills.

Strong ability to analyse and process data

Works on own initiative.

Strong analytical and decision making abilities

Commitment, dedication and flexibility to meet business needs

Strong organisational and time management skills

Desirable:

Knowledge of insurance principles and products

Previous service delivery / management experience within the insurance sector.

Working with stats and MI reporting tools

Highly computer literate

Project management experience

Experience of working with financial crime initiatives in the financial services industry

PERSONAL QUALITIES:

Excellent interpersonal and influencing skills.

Highly organised and flexible with working patterns.

Strong communication skills at all levels in the organisation.

Self motivated and able to help others motivate themselves.

Passionate about people development and leadership.

Embraces change and encourages team members to do the same

Takes responsibility for the results of his/her actions/decisions, whether they prove to be successes or mistakes

Is well organised and gets things done on time and to the standard required

Is approachable at all levels and always ready to listen

Inspires the team to be creative and innovative in problem solving

Is prepared to adapt working methods and those of the team to achieve the team goals

Solicits and listens to open and honest feedback

Details

Job Ref: MASS 912 Hours: Full Time Location: Essex Working Term: Permanent Position Salary: Negotiable

Apply for this job

If you wish to apply to this vacancy, please upload your CV below before submitting your application. Once you have entered your details, and selected your CV, press Submit, then please be patient while your CV is uploaded. You will receive an email once your CV is accepted.

Forward to a Friend

To forward this job to a friend please click the button below:-

Please note: - On selecting this button, you will need to know your friends email address. .

< < Back to Search Results