Claims Negotiator

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Job Details

Contact Info

Contact Person: Tony Martin Email: tmartin@massenhove.co.uk Telephone: 01621 786 220
Job Title: Claims Negotiator

Job Description

Job Purpose:

To deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FSA regulations, and legislative and policy guidelines.

Job Responsibilities:

To proactively record and process claims in accordance with our principles and procedures and to maintain files within our service standards

To ensure that all files are reserved accurately and promptly within our reserving philosophy. To be personally responsible for ensuring the reserves fully reflect the level of damages on each file

To process cheques on claims files as required and in accordance with your authorities

In total loss cases, negotiate settlement and investigate where necessary

To dispose of salvage in accordance with the agreed categories and our salvage contract terms

In theft/fire claims, to instruct assessors as necessary, consider their reports and negotiate settlement

To deal and negotiate credit hire claims and being aware of protocols and procedures

Understanding and dealing with litigation on non personal injury (PI) claims, RTA and Article 75

To identify potential fraudulent claims and action as per guidelines

Ensure compliance with TCF principles when liaising with customers and handling claims

Identify and effect all potential recoveries from the relevant parties

Maintain diary within SLA and KPI’S and undertake regular file reviews to ensure effective and timely settlement of all claims

Provide support to the Claims Supervisor by ensuring delivery of own performance against agreed objectives, KPI’S and SLA’S

Assist in the development of Level 1 Claims Negotiators

To be compliant with health and safety policies at all times

To ensure compliance with company and other relevant standards/ regulations at all times

Any other reasonable duties as required

Job Specific Competencies:

Experience

Solid experience of handling all aspects of motor claims except personal injury

Skills

Excellent communication skills, both verbal and written

Negotiation and influencing skills

Good time management and organisation skills with the ability to prioritise work

Problem solving skills with the ability to adopt a logical approach to resolving problems

Strong customer service skills

Good numeracy and literacy skills

Computer literate

Knowledge

Good knowledge of litigation procedures on non-PI claims

Knowledge of FSA requirements (including TCF) and the regulatory framework relating to claims

Solid knowledge of all aspects of motor claims, to include litigation and credit hire

Behaviours

Customer focussed

Self motivated and enthusiastic

Takes initiative to make decisions

An organised and proactive approach

Emphasis on attention to detail and accuracy

Able to work on your own initiative and as part of a team

A flexible approach and positive attitude

Confident in presenting complex information in a clear and concise manner

Strives to deliver performance targets and drive business improvements to contribute to the success of the business

Details

Job Ref: MASS 905 Hours: Full Time Location: Sussex Working Term: Permanent Position Salary: £19,000 - £24,000

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