Client Services Executive/Account Manager

Job Details

Job Title: Client Services Executive/Account Manager

Job Description

On behalf of a Third Party provider to the Fund / Asset Management / Investment Banking Industry we are looking for an Account Manager and Client Service Executive to assist in the management of and overall client relationship and development of core designated accounts.

Applicants should possess:

• a "can-do" and efficient approach to service
• 100% quality of output for all aspects of account management
• adherence to all deadlines/service level agreements (SLA’s)To anticipate customer needs and wants & identify requirements.

Purpose of role:

To liaise with customers regarding the scheduling of jobs, negotiating reasonable timescales whilst still aiming to meet customer needs and if applicable ensuring any regulatory requirements for mailings are adhered to.

To ensure that all work undertaken is correctly priced to ensure maximum profitability for the group.

To ensure the successful delivery of customer mailings through strict adherence to SLA’s and all company processes and procedures.

To communicate efficiently and effectively with the Operational and Development Teams through the process agreed. For example the instant the job is confirmed by the customers it should be booked in, preparing and delivering job briefs, work requests and docket requests on time, ensuring stock is ordered/delivered on time and moved to the appropriate location.

To build rapport and develop good working relationships with the Operational and Development Teams to ensure all aspects of the customers work are understood.

To check the progress of jobs through the various stages of production and keep the customer informed at all times by the agreed method.

To complete all necessary production systems documentation.

To obtain a sign off for all documentation by the customer where appropriate (specifically print proofs, job briefs, enclosing sample packs, purchase orders for pre-print).

To invoice customers within 3 days of completion of the job.

To complete a full reconciliation for all jobs.

To meet with customers when required and check customer satisfaction.

When required to meet with customers to review a specific mailing campaign.

To provide support to the other members of the Client Services Team and Department as and when required.

To undertake any other duties as and when required.

Key skills /experience:

Experience of working within or for blue chip financial business, preferably Asset Management an advantage but not a requirement.

Litho print & mailing house account management background would also be considered.

Possesses meticulous attention to detail.

Flexible approach to work, adaptable to change.

Proactive, with the ability to apply logic, yet remain creative to maximise market potential.

Ability to prioritise work & deliver to deadlines.

Can work independently or as part of a team.

Excellent communication at all levels.

Confident at giving client presentations / holding client review meetings.

Excellent organisational skills, in particular planning and scheduling.

Possesses meticulous attention to detail.

Sense of humour.

Remains calm under pressure.

PC literate: Word, Excel and Outlook.

Details

Job Ref: MASS 901 Hours: Full Time Location: South East London / London Working Term: Permanent Position Salary: £25,000 - £32,000

Apply for this job

If you wish to apply to this vacancy, please upload your CV below before submitting your application. Once you have entered your details, and selected your CV, press Submit, then please be patient while your CV is uploaded. You will receive an email once your CV is accepted.

Forward to a Friend

To forward this job to a friend please click the button below:-

Please note: - On selecting this button, you will need to know your friends email address. .

< < Back to Search Results