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Job Details

Contact Info

Contact Person: Malcolm Charnock Email: malcolm@massenhove.co.uk Telephone: 01277 658282
Job Title: Account Handler


Job Description

To maximise division profitably through a quality service for clients in respect for renewal and new business insurance arrangements - advising, arranging and securing appropriate cover at a competitive premium.

Key Objectives:

To provide effective day to day servicing of existing clients/agents accounts whilst at the same time maximising company profitability.
To build productive relationships with clients/agents to ensure that their demands and needs are fully understood and met.
To meet divisional and team targets for renewals and new business.
To identify cross referral opportunities and introduce client/agent to other product managers.
To build and maintain market knowledge to enable appropriate advice to clients/agents.
Ensure that all activities comply with FSA regulatory and market standards.

General Duties and Tasks:

Provide support to Account Executives on existing clients and the development of new business in order to increase the income for Property Portfolio Division.
Liaising with Underwriters to negotiate competitive rates/premiums for our clients in respect of renewals and mid-term adjustments.
Support Account Executives on all Credit Control issues
To ensure that renewal terms are provided to our clients accurately and in good time.
Checking and Prompt issue of Policy documentation.
Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role.

Key Skills and Experience:

Essential:
Strong verbal and written communication skills
Working knowledge of MS Office, including Word and Excel
Confident and effective telephone skills
Negotiation and influencing skills in order to leverage relationships

Qualifications and Educational Requirements:

Essential:
Good standard of general education
Desirable
Progression towards ACII, IFC or FIT desirable
Personal Attributes
Self-motivated and works without supervision
Enjoys working within a team
Self-motivated and works without supervision
Able to work under pressure and to deadlines when required
High level of attention to detail

Details

Job Ref: MRL49 Hours: Full Time Location: London Working Term: Permanent Position Salary: Negotiable

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