Purpose of the Job: To produce concise and high quality user documentation to support any product or internal development effort. Documentation will include, but is not be limited to;- • Technical specifications. • System user guides. • Learning and training materials. • Marketing and Sales material. • Support documentation. • Procedural documentation • Workflow diagrams Ideal candidate should be able to demonstrate the following key strengths 1. the ability to describe complex solutions in clear and concise language, 2. Ability to solicit the information required to produce the documentation from the necessary stake holders 3. Excellent copy writing skills 4. Strong visual presentment skills. 5. Methodical approach, with consistent delivery, Candidate should have at least 2 years of experience working in a similar role... Should have experience of working within a software/solutions delivery team. Knowledge of the Print and electronic Fulfilment industry is an advantage but not pre-requite Technical author’s will report into the Product Architect Manager. Main Duties: • Production of documentation suitable for delivery to both print and web • Scope of documentation to be produced as detailed. • Up keep and maintenance of existing documentation Key Skills and Behaviours: • Authoring skills; Microsoft Word, MS Visio, HTML, Adobe creative suite (or other) an advantage. • Must be technically minded and understand detailed level product functionality and behaviours. • Be capable of soliciting information from others and translating this into understandable documentation • Experience in working in an AGILE development environment. • Experience in business process mapping. • Ability to adapt to change in technologies, working practices and working procedures. • Should be able to use Microsoft Project. • Must be able to understand Database Schema’s • Keen eye for detail • Competent understanding of development environments and languages • Must be able to deliver documentation in a consistent and accurate fashion. • Should be conversant and keep up to date with modern technologies • Previous exposure to Microsoft Technologies and development frameworks an advantage.