We are a dynamic, intelligence-led and innovative accident management company that provides services to customers that have been involved in a motor accident. Due to expansion an opportunity has now arisen for a Motor claims handler/Business development assistant to join our successful team. The successful candidate will benefit from career enhancing prospects. The role will be reporting to the Divisional Director. Job Profile: Accident Management/Business Development Assistant Job Purpose: To deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FSA/MOJ regulations, and legislative and policy guidelines. To develop the business looking for potential opportunities to grow revenue and win new customer accounts. Job Responsibilities: - Have an excellent understanding of Credit Hire with experience in dealing with cases both in and out of the ABI GTA - Experience of obtaining and negotiating Spot Hire rates - Conversant with relevant credit hire case law - Prior experience of handling an allocation involving all aspects of claims handling - Strong negotiation skills and exposure to all aspects of Credit Hire from ABI notification, to resolution. - To proactively record and process claims in accordance with our principles and procedures and to maintain files within our service standards - To actively manage your case load and diary processes including regular file reviews - In total loss cases, negotiate settlement and investigate where necessary - To dispose of salvage in accordance with the agreed procedures - To deal and negotiate credit hire claims and being aware of protocols and procedures - Ensure compliance with TCF principles when liaising with customers and handling claims - Identify and effect all potential recoveries from the relevant parties - To ensure compliance with company and other relevant standards/regulations at all times - Look for opportunities to grow the company’s revenue stream - Work with the Marketing Department to devise a suitable marketing plan - Promoting the company and its products both face-to-face and by email, phone and letter Experience: - Solid experience of handling all aspects of motor claims especially credit hire - Previous business development experience in the accident management field Skills: - Excellent communication skills, both verbal and written - Negotiation and influencing skills - Good time management and organisation skills with the ability to prioritise work - Problem solving skills with the ability to adopt a logical approach to resolving problems - Strong customer service skills - Good numeracy and literacy skills - Computer literate Knowledge - Good knowledge of working practices and procedures with motor claims especially credit hire - Knowledge of FSA requirements (including TCF) and the regulatory framework relating to claims - Solid knowledge of all aspects of motor claims, to include credit hire