Client Services Administrator

Job Details

Contact Info

Contact Person: Tony Massenhove Email: tony@massenhove.co.uk Telephone: 01621 786 220
Job Title: Client Services Administrator

Job Description

Purpose of the Job:

To undertake administration duties within the team and account manager with support all allocated client mailings ensuring service excellence is achieved through:

· A “can-do” and efficient approach to service

· 100% quality of output for all aspects of account management

· Adherence to all deadlines/service level agreements (SLA’s)

Main Duties:

· To anticipate customer needs, wants & identify requirements.

· To ensure the successful delivery of customer mailing through strict adherence to SLA’s and all company processes and procedures.

· To communicate efficiently and effectively with the Operational and Development teams via the agreed process set up. For example a job must be logged on in relevant systems the instant the job is confirmed by the customers, preparing and delivering job briefs, work requests and docket requests on time, ensuring stock is ordered/delivered on time and moved to the appropriate location.

· To build rapport and develop good working relationships with the Operational and Development Teams to ensure all aspects of the customers work are understood.

· To check the progress of jobs through the various stages of production and keep the customer informer at all times by the agreed method.

· To complete all necessary production systems documentation.

· To obtain a sign off for all documentation by the Client Account Manager/CRM & the customer where appropriate (specifically print proofs, job briefs, enclosing sample packs, orders for pre-print).

· To invoice customers within 3 days of completion of the job.

· To complete a full reconciliation for all jobs.

· To attend meetings with the customers when required.

· To provide support to the other members of the Client Services Team and Department as and when required.

· To undertake any other duties as and when required.

Details

Job Ref: MASS 847 Hours: Full Time Location: Docklands / London Working Term: Permanent Position Salary: £15,000 - £20,000

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