The role: Working within a dedicated team, the Motor Claims Handler will deliver a high quality claims service to High Net Worth clients and their brokers This role will be focused on taking the first notification of loss from the insured or broker, appointing and coordinating experts as required, such as car hire, engineers, loss adjusters, solicitors etc., and you will be required to keep all parties up to date with the present position of the claim and proactively managing your own portfolio of claims through to completion. The role will include direct communication by telephone with the Insured and Intermediary, managing the relationship with policyholder, assessing the size of the claim, its potential severity and dealing with same in a proactive manner. The emphasis is on providing a fast track, yet extremely customer focused, claims handling service. Key responsibilities: To handle claims in a proactive manner within set service levels. Deal with telephone calls from policyholders, brokers, solictors and other experts. To negotiate and settle claims fairly and promptly. To work unsupervised and show initiative in their claims handling approach from an early stage in their career. To build relationships and gain broker confidence when handling claims. Being 100% customer focused and being comfortable with the claims handling philosophy. Key requirements: Education: Ideally Graduate calibre. Minimum of two A levels (or equivalent) at grade C or above. Insurance industry experience preferred. Ideally with exposure to the Claims environment. Applicants are expected to demonstrate drive, determination, confidence, initiative and dedication, as well as having good listening skills, communication and analytical skills. Applicants must have excellent communication and interpersonal skills both face to face and by telephone. Must be able to demonstrate an understanding of what ‘customer focus’ means on a practical day to day basis, and a desire/drive to deliver this. ACII progression or a willingness to begin professional studies would be advantageous. Good working knowledge of Windows packages would be advantageous.