Working within a dedicated team, the Motor Claims Underwriter will deliver a high quality claims service to High Net Worth clients and their brokers; whilst maintaining and enhancing the company reputation for its claims handling service. The role will include direct communication by telephone with the Insured and Intermediary, managing the relationship with policyholder, assessing the size of the claim, its potential severity and dealing with same in a proactive manner. The emphasis is on providing a fast track, yet extremely customer focused, claims handling service.

 

This role will be focused on taking the first notification of loss from the insured or broker, appointing and coordinating experts as required, such as car hire, engineers, loss adjusters, solicitors etc., keeping all stakeholders up to date with the present position of the claim and proactively managing your own portfolio of claims through to completion whilst controlling indemnity spend.

 

You will also be required to assist with other ad-hoc team administrative and management information tasks.

 

To handle claims in a proactive manner within set service levels.

Deal with telephone calls from policyholders, brokers, solictors and other experts.

To negotiate and settle claims fairly and promptly.

To work unsupervised and show initiative in their claims handling approach from an early stage in their career.

To building relationships and gain broker confidence when handling claims.

Being 100% customer focused and being comfortable with the  claims handling philosophy.

 

Minimum of two A levels (or equivalent) at grade C or above.

Insurance industry experience preferred.  Ideally with exposure to the Claims environment.

Applicants are expected to demonstrate drive, determination, confidence, initiative and dedication, as well as having good listening skills, communication and analytical skills.

Applicants must be able to work unsupervised and handle claims in a proactive yet highly customer focused manner.

Applicants must have excellent communication and interpersonal skills both face to face and by telephone.

Must be a good team player.

Must have good organisational skills and the ability to work in a methodical manner and meet deadlines.

Must be able to demonstrate an understanding of what ‘customer focus’ means on a practical day to day basis, and a desire/drive to deliver this.

ACII progression or a willingness to begin professional studies would be advantageous.

Good working knowledge of Windows packages would be advantageous.