The role Working within a dedicated team, the Property Claims Underwriter will deliver a high quality claims service to both High Net Worth and commercial (SME) clients and their brokers; whilst maintaining and enhancing the Our client reputation for its claims handling service. The role will include direct communication by telephone with the Insured and Intermediary, managing the relationship with policyholder, assessing the size of the claim, its potential severity and dealing with same in a proactive manner. The emphasis is on providing a fast track, yet extremely customer focused, claims handling service. While the team handle both high net worth household and commercial claims, we are seeking someone with a commercial bias for this role, as this is a key growth area over the next few years. Key responsibilities • To handle claims in a proactive manner within set service levels. • Deal with telephone calls from policyholders, brokers, loss adjusters and other experts. • To negotiate and settle claims fairly and promptly. • To work unsupervised and show initiative in their claims handling approach from an early stage in their Our client career. • To building relationships and gain broker confidence when handling claims. • Being 100% customer focused and being comfortable with the Our client claims handling philosophy. Key requirements • Ideally a graduate with minimum of two A levels (or equivalent) at grade C or above. • Applicants should have a minimum of twelve months experience in handling claims for an insurance company, preferably in the commercial property, motor or high net worth arena. • Applicants are expected to demonstrate drive, determination, confidence, initiative and dedication, as well as having good listening skills, communication and analytical skills. • Applicants must be able to work unsupervised and handle claims in a proactive yet highly customer focused manner. • Applicants must have excellent communication and interpersonal skills both face to face and by telephone. • Must be a good team player. • Must have good organisational skills and the ability to work in a methodical manner and meet deadlines. • Must be able to demonstrate an understanding of what ‘customer focus’ means on a practical day to day basis, and a desire/drive to deliver this. • ACII progression or a willingness to begin professional studies would be advantageous. • Good working knowledge of Windows packages would be advantageous.