ob Description Job Role: Claims Broker/Technician Department: Claims Role Definition Handling claims from first advice through to settlement to include claims preparation via Brokersure and ECF/CLASS Providing excellent service to clients and underwriters alike Maintaining files and keeping them up to date Updating tracking systems Regular liaison with loss adjusters/appointed experts Key Responsibilities Provide Effective liaison with clients, producers and underwriters in order to fully service the accounts Ensure client satisfaction Maintaining up to date/accurate documentation, files, excel spreadsheets relating to relevant accounts Maintain close liaison with accounts dept to ensure prompt payment of claims Attend team meetings Build strong professional relationships with market practitioners to improve Claims service and partnership working Demonstrate commitment to continuous personal and professional development through active participation in development events. Key Accountabilities (What you are measured on) Maintain own claims files and ensuring they are up to date Maintaining diariesclaims tracking Monitor the progress of Claims processed via CLASS and ECF Check daily movements of CLASS entries Ensure payments of claims made promptly and efficiently Review of run off files Key Competencies (Skills and abilities needed to perform role) Technical knowledge Negotiation skills Communication with Clients Relationship with Insurers Accuracy /Attention to details File management Key Competencies (Knowledge and Experience) At Least 3 years experience Claims handling experience preferably from a broker background Ideally Property direct and Facultative Reinsurance Knowledge of CLASS and the Insurance Market Repository (ECF) Knowledge of markets - specifically XchangingLloyd'sCompany markets Knowledge of current claims schemes (1999, 2006 and 2010 Claims Schemes) Professional Qualifications GCSE Progress to CII or ACII (preferable but not essential)