Position/Job Title: Claims First Response Advisor Summary: To manage inbound and outbound calls and associated activities in connection with claim notification within agreed service and quality standards. Key Responsibilities: * Manage telephone calls and paper/electronic notification of claims within service levels. * Be aware of weekly, monthly and annual plans for work scheduling. * Contribute to reporting and communication of the team performance. * Ensure awareness and understanding of Treating Customers Fairly and how customers are managed. * Ensure awareness and understanding of Financial Crime and how it is managed. * Other duties may be required. Qualifications: Experience: Working in a customer facing environment Customer focused People development skills Service delivery focused Professional Qualifications: Educated to at least GCSE level Skills/Personal Qualities: Must be comfortable with telephone usage and enjoy talking with customers