Role purpose: Candidate will be working as part of a team to provide a single point of contact (i.e. Help Desk) for all end-users requiring IT technical support, from call reception and initial diagnostics through to problem referral and escalation. The Helpdesk are the first point of contact for progressing IT related work orders, including procurement, small moves/changes, new starters and leavers. The Helpdesk will receive issues via telephone, email or in person. Requirement to produce and distribute statistic, analytic in depth data from all Helpdesk monitoring system to IT Management and Senior Business heads Personal Specification: Experience providing a customer-facing technical support service, ideally in a financial trading environment Key skills: Knowledge of core desktop technology Proven analytical and problem solving Customer focus Shift Pattern: 6:30, 7:00, 9:30 & 10:00am starts on a rotational basis