Claims Adjuster Person Specification • Applicants will have solid experience in handling liability claims either from an insurer, loss adjusting or legal background. • High net worth property or motor claims experience would be advantageous. • Progression towards relevant professional qualifications would be advantageous. • Applicants will have a good understanding of the legal process. • Good working knowledge of Windows packages would be advantageous. Key responsibilities: • Proactively manage a caseload of motor, household and commercial liability claims. • Deal with telephone calls from policyholders, brokers, loss adjusters, solicitors and other experts. • Ability to work unsupervised and show initiative in their claims handling approach. • Building a relationship and gaining internal, broker and expert confidence when handling losses. • 100% customer and indemnity focused and being comfortable with the Our Client claims handling philosophy. • Ability to handle individual claims as well as drive the direction of the whole portfolio. Attributes: • Must be able to work unsupervised and handle claims in a proactive yet highly customer focused manner. • Must have excellent communication and interpersonal skills both face to face and by telephone. • Must have good organisational skills, the ability to work in a methodical manner and meet deadlines. • Must have a good understanding of risk and regulation and be able to adhere to set reporting and claims management requirements. • Working within a dedicated team to deliver a high quality claims service to high net worth household, motor and commercial clients and brokers. The successful candidate will be responsible for handling their own caseload of liability claims with an emphasis on proactive claims handling and risk and indemnity management. You will be responsible for managing client expectations, liaising with the intermediary, loss adjuster, solicitor, third party representatives and any other appointed experts. You will have in input in assessing the appropriate reserve and case strategy.