Role purpose: Working as part of a team to provide a single point of contact (i.e. Help Desk) for all end-users requiring IT technical support, from call reception and initial diagnostics through to problem referral and escalation. The Helpdesk are the first point of contact for progressing IT related work orders, including procurement, small moves/changes, new starters and leavers. The Helpdesk receive issues/requests via telephone, email or in person. Requirement to produce and distribute statistic, analytic in depth data from all Helpdesk monitoring system to IT Management and Senior Business heads Experience providing a customer-facing technical support service, ideally in a financial trading environment Key skills: Proven analytical and problem solving, customer focus, knowledge of core desktop technology