To manage and assume accountability for the operational delivery of products across designated accounts within a sector. To manage a Client Account Team to ensure their allocated accounts and the sector achieve and exceed new business and renewals budgets and work with the Sector Product Manager on the strategic development of the sector. To ensure business plans and projects are progressed effectively and according to milestones.  To ensure implementation of the most commercially sound end-to-end operational solutions.

 

Key Deliverables and Performance Indicators:

 

Achievement of income generation against budget

Production and delivery of business plan for key accounts within a sector

Produce monthly sector new business, renewals and operational issues report

Monthly staff development report

Appropriateness, accuracy, timeliness and efficiency of new scheme / campaign set up throughout a sector

Identification and resolution of operational issues

Demonstration of increased new business and renewal income, improved business processes and improved client relationship management.

Development of team members including performance review documents

Handling and responding to queries from clients quickly, efficiently and accurately.

Monitoring the performance of clients with regard to targets and standards.

Keeping abreast of market conditions and developments.

Building up detailed knowledge about the company's products;

Collaborating with internal sections of the business in order to meet client demands and remain competitive;