Harlosh 1st Line Support Technician

Job Details

Contact Info

Contact Person: Tony Massenhove Email: tony@massenhove.co.uk Telephone: 01621 786 220
Job Title: Harlosh 1st Line Support Technician

Job Description

To deal with the Day to Day support calls/emails from the Tradex offices

Process/deal with support calls/issues in a timely and accurate manner

Liaise with system providers and other IT department personnel where appropriate

User Acceptance Testing where appropriate

Identify training needs of users

Identify system enhancements where appropriate

Identify acceptable/unacceptable risks using underwriting knowledge

Ad hoc or additional:

To assist with the future product development of the products on the system.

Gain working knowledge of documentation production software, to provide additional support to existing team.

The above represents the key areas of responsibility within your role, however you may be required to cover additional duties as and when required.

Experience:

Minimum 3 years motor underwriting experience (essential)

Skills/Personal Qualities:

Computer literacy and keyboard skills (essential)

Must have a good working knowledge in at least one motor underwriting skill product, i.e. Taxi or Motor Trade or Fleet (essential - ideally all).

Proactive

Good communicator

Must be able to work under pressure

Must be willing to go the extra mile

Accuracy and attention to detail

Patience is a must

Must be able to prioritise workloads

Common sense; logical mind and the ability to problem solve on an ad-hoc basis

Details

Job Ref: MRL651 Hours: Full Time Location: Docklands / London Working Term: Permanent Position Salary: Circa £20,000

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