Accidental Damage, Fire and Theft Claims Handler

Job Details

Contact Info

Contact Person: Tony Martin Email: tmartin@massenhove.co.uk Telephone: 01277 658 282
Job Title: Accidental Damage, Fire and Theft Claims Handler

Job Description

Summary:

Key purpose of the role is to actively manage your own portfolio to ensure all Accidental Damage, Fire and Theft, including total losses are dealt with proactively and in accordance with Our clients settlement and reserving philosophies

Key Responsibilities:

Actively manage own portfolio and prioritise work flow

Reserve in accordance within company philosophies

Establish liability under policy

Settle proactively

Ensure salvage disposal instructions are given upon settlement of total loss claims

Adhere to ICOB and TCF

Ensure maximum level of assistance is provided to each and every policyholder

Identify, resolve and refer complaints as appropriate

Ensure targets are met or surpassed

Assist Section Leader/Management when required

Ensure Divisional Director – Claims and Assistant Claims Manager are informed of all high value claims

Ad hoc or additional:

The above represents the key areas of responsibility within your role, however you may be required to cover additional duties as and when required.

The role may require the working of occasional weekends to assist with ad hoc projects

Qualifications & Experience:

Minimum 4 years insurance experience in Underwriting or Claims environment

Ideally will have CII qualification or will be considering progression towards it.

Skills/Personal Qualities:

Good organisation skills, ability to work under pressure and to deadlines, good communication skills including the ability to diffuse and resolve difficult situations, computer literacy and good key board skills, ability to make decisions where necessary or know when to refer, ability to work under own initiative, good team work skills and team management skills, good negotiation skills, honesty, integrity, reputation, competence/capability and financial soundness as required by the FSA.

Details

Job Ref: MRL643 Hours: 35hrs/No Overtime Location: Docklands / London Working Term: Permanent Position Salary: to £25,000 + Benefits

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