Accountable to: Branch Manager

Responsible to: Branch Manager

Responsible For: All aspects of care management in the designated area

Responsibilities:

To take full branch responsibilities in the absence of the Manager.
To assist the Manager in all aspects of care management in the designated area.
To assist in the recruitment of Care/Support Workers observing current the company procedures and policies.
To maintain accurate records for Care/Support Workers and Service Users.
Record relevant details of all new Service Users and Care/Support Workers according to the company policy and keep all records updated using computer and manual systems.
Observe legislative requirements according to the Working Time Regulations.
Observe Service User and Care/Support Worker confidentiality.
Assist the Manager in the accurate and appropriate matching of Care/Support Worker to Service Users.
Become competent in all areas of office management.
Produce data for the Accounts Department as required.
Assist with problems that may arise between Care/Support Workers and Service Users effectively on a daily basis.
Observe the company Policy in relation to issues surrounding confidentiality.
Communicate and liase with all office personnel, social workers, Service Users and Care/Support Workers etc.
Assist with “on call” duties at weekends, weekday nights and bank holidays.
Plan, allocate & evaluate the workload of all staff.
To assist the Manager to effectively organise training courses in collaboration with the Training Department and to identify on going training needs.
Attend Service User reviews as requested/required.
Provide Care/Support Worker supervision as directed by the Manager.

Essential Attributes:

Understanding of legislation relating to Community Care.
Recognise problems and formulate solutions.
Ability to communicate both verbally and in writing.
Assessment and gathering information skills.
Organisational skills including scheduling work effectively, supervising staff and providing professional support.
Capable of accepting responsibility and coping with emergencies.
Positive attitude to own health and work attendance record.
Ability to implement and review Service User Plans and work with complex cases.
Car driver and access to car.