Reporting to:

Team Leader (Liability)

Job Purpose:

To negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the policy wording and claims manual.
To provide an excellent claims service, maintaining Company Policy, and effecting speedy recovery of Underwriters' outlay where appropriate.

Main Duties:

Validating claims and checking all details agree with Underwriters' records.
Identifying and referring questionable underwriting.
Establishing clearly the circumstances of any loss and making appropriate liability enquiries.
Where appropriate pursuing recovery of Underwriters' outlay and/or negotiating settlement of Third Party claims, having due regard to the question of liability.
Pursuing recovery of uninsured losses where appropriate.
Maintaining accurate estimates.
Ensuring that files are diary appropriately.
Ensuring that manual and computer records are accurate.
Dealing with incoming post and telephone enquiries efficiently.
Validating accounts/fee notes and authorising payments.
Ensuring that referral procedures are strictly followed.
Ensuring that all matters are handled in accordance with the instructions laid down in the Claims Manual and amendments issued to it.

Any other Duties:

To perform any duties as reasonably requested according to the needs of the company.