Job Summary:

“To deliver first-class assistance to Operations Management in all aspects of process and system enhancements in support of strategic goal of operational excellence through optimisation of key business processes.”

Objectives of the Role:

Systems and Processes.
Key Process Timetabling.
To collate, review and maintain existing key process monitoring timetables detailing key multi-departmental processes across all syndicates.
To create any new key process monitoring timetables for new key multi-departmental processes across all syndicates.
Coordinate departmental transition from current manual key process monitoring to new automated key process monitoring system including:
Coordination of project requirements with Programme Management Office (PMO. Direct liaison with third party supplier and Programme Management Office (PMO).
Primary business contact for support to the business areas, PMO and IT throughout the development, testing, implementation and assessment of new automated process monitoring system.

Business Systems and Process Efficiency Reviews:

To provide support to Operations Manager and Senior Business Process Analyst with the coordination and completion of Business Systems and Process Efficiency Reviews.
To actively contribute towards Operations Management focus of delivering significant and material operational efficiencies to the business.

Procedure Manuals:

Communication and assistance with procedure documentation framework.
Ad-hoc review and reporting on status of procedure documentation.

Key Performance Indicators:

To assist in the collation of KPIs for operational business areas.

Management Support:

To provide general and ad hoc support to the Operations Management team as a whole.
To assist in preparation, collation and distribution of monthly Operations Board pack papers.

Third Party Syndicates:

To collate and report information on Group’s performance against the TPS SLAs.

Technical Skills:

Good knowledge of MS Office (Word, Excel, PowerPoint and Visio).
Demonstrable experience of delivering business system or process change.
IT experience of developing spreadsheets (structured templates and reports).

Education:

Ideally Degree educated, however, 3 good A levels and desire to progress with professional qualification will be considered.

Relevant Experience:

Demonstrable experience of delivering business system or process change.
Ideally you will also possess knowledge or experience of the Lloyd’s Insurance market although this is not essential.

Personal Skills:

Good team working abilities.
Good communication skills (verbal and written).
Excellent organisational skills.
Quick learner with very high attention to detail.
Energetic and enthusiastic.
Personable and approachable.
Analytical.