Team: Business Account Management

Department: IT

Reports to: Business Account Manager

Job Purpose:

To work closely with key business stakeholders to convert initiatives, ideas and requirements into logical, practical and functional project proposals.
To undertake business analysis and facilitate the delivery of business benefit through the development of effective IT solutions.

Responsibilities:

Business Account Management:

To be the first point of contact for business sponsors to discuss ideas, requirements and opportunities.
To help business sponsors develop and progress business cases, identifying and validating business benefit.
To assist the business with their benefits realisation plan and measurement of the benefits post implementation.
To provide the Sales function with I.T support when liaising with new or prospective clients.
To grow and strengthen business and I.T relationships.
To develop business knowledge and expertise.

Business Analysis:

To prepare the business case:

Define the outline requirements and benefits.
Identify and evaluate potential solution options (incl. external suppliers).
Provide outline solution estimates and costs.
Produce a high level project plan.
Analyse and specify the detailed business requirements.
Provide detailed estimates, timeframes and costs for the proposed solution.

Testing:

To work closely with the Test Analysts, providing input to test planning and support during testing.

Delivery:

To work closely with the Project Manager to deliver the project according to the time, cost and quality parameters that have been set and according to the project standards.

Knowledge/Skills/Experience:

Essential:

Degree calibre, plus sound experience of using business analysis skills within an I.T environment.
Customer account / relationship management experience or ability to demonstrate a strong customer focus.
Commercially aware with sound financial appraisal skills e.g. cost benefit analysis, benefits measurement.
Self motivated and confident.
Excellent interpersonal skills.
Excellent communication skills, verbal and written.
Excellent presentation skills.
Excellent problem solving skills.
Adaptability e.g. ability to think conceptually or analytically as appropriate.
Ability to influence and persuade.
Ability to negotiate and prioritise.
Ability to manage expectations.
Ability to work in a team.

Desirable:

Awareness or use of structured analysis techniques.
Project management experience.
Experience of working in a Prince2 environment.
MS Project skills.