Summary:

To provide efficient and professional customer service, assist in achieving monthly targets set, to provide timely and accurate underwriting support to the branch.

Reporting to:

Branch Manager / Assistant Manager

Key Responsibilities:

Dealing with Customers both over the telephone and on a face to face basis.
Dealing with enquiries and providing quotations for all aspect of our business (predominately Taxi Insurance) both new business and adjustments.
To take responsibility for areas of the business as advised by the Branch Manager i.e. the renewal process/ new business or renewal MID input/ ensure FSA/MID deadlines are met.
To deal with incoming post, chase client for outstanding documents on a daily basis.
To be proactive and assist in helping the office to achieve its monthly target.
Ad hoc or additional:
The above represents the key areas of responsibility within your role; however you may be required to cover additional duties as and when required.

Experience:

Motor trade/taxi/fleet experience is desirable and Insurance experience is essential.

Professional Qualifications:

Ideally will have a CII qualification or will be considering progression towards it.

Skills/Personal Qualities:

Ability to work under own initiative.
Ability to organise and prioritise workload. 
Common sense and ability to problem solve on an ad-hoc basis.
Ability to work under pressure and to deadlines at times. 
Ability to work successfully as part of a team. 
A flexible approach to work.
Excellent telephone manner is essential. 
Good numeracy and literacy skills. 
Computer literacy and keyboard skills. 
Full working knowledge of systems and procedures used with the company. 
Strong and accurate administration skills. 
Possess a strong knowledge of the company products. 
Good attention to detail. 
Good organisation skills. 
Good communication skills.