A highly successful Insurance Company in the City is seeking a professional and experienced Switchboard Operator to join their Company due to high volumes of calls and business demands.

As a Switchboard Operator your objective is to answer the switchboard quickly (ideally within 3 ring cycles) and direct calls to their destination without delay.
You will also be responsible for logging information on calls received, where required and maintain detailed and accurate records.
In addition you will maintain and update continuously, by local knowledge and by local means, a log of the availability of staff likely to receive inbound calls.
Please note you will be expected to answer a high volume of calls (the main function of your job) and maintain a rapid response rate according to agreed standards.
In addition you may also be required to cover and help Reception staff as and when required, so the role may indeed incur some additional duties on an ad-hoc basis, which could include making refreshments, some administration work, meet and greet of visitors etc.

A strong professional and clear telephone manor is essential with good solid communication skills as well as a good friendly personality, professional and smart appearance and flexibility to tasks and duties.
You will also need to have good computer skills, including Word, Excel, and Outlook etc.

This role is essentially a temporary post with it leading to a permanent role at a later date.

If you have good solid switchboard experience and have worked within a professional office environment please send me your CV ASAP.