Summary:

The successful candidate would work as part of a small team underwriting insurance, which is mainly public / private hire and motor trade insurance.
However, private car and commercial vehicle policies are also underwritten.
He / She would work in the Edinburgh office of the company, which is a small but very busy office.
The team currently have seven staff members.

Reporting to:

Branch Manager

Key Responsibilities:

Answer all client / agent enquires (including referrals to Underwriters), either by phone, fax, email or “face to face”.
Where possible ensure that post is attended to on the day of arrival.
Ensure the renewals for which you are responsible are up to date.
Ensure your files are filed away on a daily basis.
Retain existing clients.
Attract new clients.
Deal with policy adjustments.
Willingness to discuss claims and help where possible.
Ensure that your desk / work area is kept in a tidy manner.

Ad hoc or additional:

The above represents the key areas of responsibility within your role, however you may be required to cover additional duties as and when required.

Experience:

Relevant experience in motor underwriting (Essential).
Previous knowledge of any known system (Desirable).

Professional Qualifications:

Certificate of Insurance Proficiency (Desirable).

Skills/Personal Qualities:

Ability to work under own initiative.
Ability to work as part of a team.
Ability to organise and prioritise workload.
Ability to work under pressure. Common sense and ability to solve problems.
Willingness to help others and work as part of a team.
Computer literacy and keyboard skills (Essential).
Be accurate and demonstrate attention to detail.
Display a polite and professional attitude at all times.
Help others where needed (team work).
Help ensure customer satisfaction is maintained.