Reporting to:

Senior Technical Adviser

Job Purpose:

The primary function is to ensure that targets are met by authorising valid payments and providing technical advice in response to costs claims handlers’ referrals with a view to aiding staff development.

Main Duties:

Ensures timely and accurate authorisation of valid claims payments, whilst providing constructive and detailed feedback to claims handlers with a view to aiding staff development.
Ensures that claims are handled within Group policies to achieve validation, investigation, and negotiation in accordance with levels of expertise/authority/responsibility of team staff.
Ensures timely and accurate process of all allocated technical claims referrals providing feedback as above.
Provides support and expertise to all claims staff and to assist in staff development.
Ensures accurate reserves are maintained and that files have a suitable diary date.
Ensures compliance with Group complaints procedures.
Maintains an up to date knowledge of legislation, case law, social and market developments in order to promote the group’s competitive position.
Leads by example in achieving continuous quality improvement through total commitment to satisfying customer needs and meeting/exceeding service standards.
Ensuring manual and computer records are accurately maintained.
Provides support and claims expertise to Underwriters, to assist development and review of underwriting products/results.
Where appropriate pursuing recovery of underwriters’ outlay.
Carry out rolling review as required.

Any other duties:

To assist with the administration of the section and perform any other duties as reasonably requested according to the needs of the company.

Experience & Skills required:

Strong knowledge and application of Predictable Costs and understanding of assessed costs.
Experience of processing and handling outsourcing costs and liaison with costs suppliers.
Appreciation of general claims handling to include liability, indemnity and ABI GTA.
Proficient user of Microsoft applications – Access an advantage.
Considerable experience in handling solicitors costs.