Department:

 

Operations Management 

 

Reports to:

 

Senior Business Process Analyst

 

Job Summary:

 

To work as part of the Operations Management team, delivering process and system enhancements, in support of the company’s strategic goal of operational excellence through optimisation of business processes.

 

Objectives of the role:

 

Systems and Process.

System and Process Reviews. 

To identify and address process or system issues, through business-focussed meetings/workshops. 

Key Process Timetabling.  

To develop and maintain process monitoring timetables detailing key multi-departmental processes across all the Company syndicates. 

To analyse trends arising from process timetables, with a view to identification and implementation of process and/or system improvements. 

To take responsibility for automation and streamlining of timetabling process. 

Charisma  Change Controls (CCC).  Note – Charisma is the company’s in house underwriting and claims system. 

To deliver an initial assessment of the relevance and appropriateness of system change requests. 

To assist in the delivery of comprehensive and accurate Cost Benefit Analyses summarising CCC content theme proposals.

To design and propose detailed solutions to existing and future system issues.

To liaise with IT and business during identification, Development and implementation of agreed system changes. 

 

Procedure Manuals:

 

To communicate the current procedure documentation framework. 

To perform ad-hoc reviews and reports on status of procedure documentation. 

Key Performance Indicators: 

To assist in the collation of KPIs for operational business areas.

To assist in the design and implementation of new KPIs.

To analyse trends arising from KPIs, with a view to potential identification and implementation of process and/or system improvements.

 

Third Party Syndicates Service Level Agreements:

 

To collate and report information on the company’s performance against the TPS SLAs.

To analyse trends arising from SLAs, with a view to potential identification and implementation of process and/or system improvements.

 

Management Support:

 

To provide general and ad hoc support to the Operations Management team as a whole.

To assist in preparation, collation and distribution of monthly Operations Board pack papers.

  

Technical Skills:

  

Essential:

Excellent MS Excel skills and written skills.  Good knowledge of MS Word, PowerPoint and Visio.  

Education and Qualifications:  

 

Essential:

 

3 good A levels

 

Desirable:

Degree (2;2 or above).

Desire to attain/progress with professional qualification.

 

Relevant experience:

 

Essential:

 

Insurance knowledge OR experience of process review and design. 

2 years + work experience.

 

Desirable:

 

Knowledge of the Lloyd’s market.

 

Personal Skills:

 

Quick learner with very high attention to detail.

Personable and approachable.

Excellent organisational skills.

Good team working abilities.

Energetic and enthusiastic.

Analytical.

Good communication skills (verbal and written).

 

Days of work:

 

Monday to Friday

 

Hours of work:

 

9:30 am – 5:30 pm