Reporting to:

Claims Manager
 

Key Purpose:

To manage a portfolio of complex personal injury claims to ensure they are handled within company policy, processes and practices and settlement is achieved in the best interests of the company and appropriate steps are taken to mitigate losses.
 

Areas of responsibility:

Handle and pro actively negotiate claims in accordance with Statute, case law and common law to achieve best possible settlement on behalf of the company and mitigate losses.
Handle all claims within the framework of company policy, practice, systems and processes.
Investigate any claim where fraud is suspected in accordance with company fraud policy.
Ensure service standards are consistently achieved and the claims service provides a superior customer experience.
Ensure any issue that could potentially impact on delivery of service levels, quality of claims handling, company reputation or FSA compliance is immediately bought to the attention of the Team Leader; Third Party Claims.
Ensure all payments are authorised according to company policy.
Ensure maintenance of accurate claim records, file and diary management.
Ensure that complaints are dealt with in accordance with company and FSA policy and to take steps to ensure that such complaints are avoided in the future.
Contribute to the development of best practice, systems and processes.
Provide technical guidance, training and support in relation to personal injury claims handling.
Undertake internal and external audits as required.
Injury claims up to and in excess of £500,000
 

Ad Hoc or Additional:

Operating environment:
 
Responsible for managing a portfolio of motor liability and injury claims within the limits of authority and service levels set for you.
Providing technical guidance for injury claims handling.
 
Framework and boundaries:
 
Negotiation and settlement of third party liability claims within the limit of the authority delegated by the Claims Manager.
The above represents the key areas of responsibility within your role.
However you may be required to cover additional duties as and when needed.
 
Attributes Required:
 
Excellent customer focus and track record for delivering superior levels of customer service.
Experience working in a pro-active telephone focussed claims environment.
Working knowledge of the litigation process.
Good organisational and planning skills.
Good team-working skills
Good decision making skills.
Good problem solving skills
Flexible, adaptable and pragmatic.
Pro-active and customer focused.

Qualifications, Skills and Experience Required:

Experience negotiating motor liability claims including handling complex personal injury claims.
Detailed understanding of complex medical evidence and reports.
Working knowledge of insurance liability case law and common law in relation to third party damage and injury.

Experience:
 
Para Legal training or background