Summary:

Key purpose of the role is to provide an efficient secretarial service to the Retail Director

Reporting to: 

Retail Director

Key Responsibilities:

To provide a full administration and secretarial support:

Maintaining diaries and setting up meetings, including arranging meeting rooms, refreshments, equipment etc.
Maintaining accurate files for all incoming and outgoing correspondence.
Typing all correspondence including letters, memos, reports and presentation material.
Ensure all calls and internet contacts are handled in a courteous, timely and professional manner, taking accurate messages for Director where appropriate.
Accurate minute taking for meetings and timely minute production.
Occasional attendance at meetings in the absence of the Director.
Compilation and production of mail merge documents.
Assist with other departmental administration as and when required.
Assist with ad hoc company projects as and when required.
Maintain strict confidentiality at all times in relation to work material / documentation.
Achieve or surpass personal targets and KPI’s.
Operate in accordance with company policies and procedures including those on FSA Compliance and Human Resources.
This includes monitoring, implementing & reporting as requested by Director.

Ad hoc or additional:

The role may require the working of occasional weekends to assist with ad hoc projects.
The above represents the key areas of responsibility within your role.  However you may be required to cover additional duties as and when needed.

Experience:

Secretarial and administration experience ESSENTIAL 
Insurance experience ESSENTIAL
Excellent communication skills ESSENTIAL

Professional Qualifications:

A relevant typing qualification - Highly Desirable
A relevant administration qualification - Highly Desirable
A minimum of GCSE English and Maths grade A – C - Essential

Skills/Personal Qualities:

Excellent Word, Excel, PowerPoint and Outlook skills - Essential
Ability to work on own initiative but know when to refer to senior staff.
Excellent communication skills including confidence when talking on the telephone and the ability to communicate with all levels of staff in a professional manner.
Ability to work under pressure and to targets.
Computer literacy with good keyboard skills and good typing speed with accuracy.
Good organisation and administration skills.
The ability to multi task and to prioritise workloads.
Good team working skills and the ability to remain highly confidential at all times when handling sensitive documentation is essential and the honesty, integrity, reputation, competence/capability and financial soundness as required under the FSA regulations.