Main Activities:

Responsible for the efficient handling of customer enquiries and for the delivery of accurate and informative mid term insurance quotations and amendments to existing customers policies.
To maintain a high level of motivation and strive to, and achieve monthly departmental targets.
To offer a high standard of customer care to existing customers both over the telephone and within the office, and to ensure that each enquiry is dealt with in a complete and professional manner.
To liase with insurers regarding underwriting terms and requirements, to perform appropriate administrative procedures in accordance with company guidelines and produce accurate and professional correspondence including letters and memos for customers and underwriters.
To generate and send out certificates and continuation covernote’s on a regular basis
To interpret and implement all cross-sell opportunities, and promote awareness of the range of products and services that the Company offer.

Experience:

Proven track record in dealing with motor and/or household insurance.
Customer care and communication skills are essential. Ability to perform effectively under pressure and to work as part of a team in order to meet personal and team service targets.

Requirements:

Customer care and communication skills are essential. Ability to perform effectively under pressure and to work as part of a team in order to meet personal and team service targets.