The company:

The company provides the international financial community with a complete range of software solutions covering Trading, Order Management, Risk Management, Order Routing Network, Market Data and Dedicated Services.
The company has 23 offices worldwide and employs more than 1000 people. It has over 3,500 clients including 500 international financial institutions. In 2004, Our clients turnover was €150.1M, a growth of 17%. Our client is quoted on Eurolist.
Part of the the company is located in the City of London, employs 170 people and covers the UK, Ireland, the Netherlands, South Africa and the Nordics. Focused on the delivery of quality products and services and driven by a competitive environment, the company now requires a new TAM to accompany the current client growth in our Clearvision team.

Job Description:

Within our technical team based in our office in London, you will be working in collaboration with the Local Account Manager to meet the service needs of your clients. You will provide technical support, installations and maintenance, for the company's clients on all the company's software platforms and products. You will have the responsibility of acting as a single point of contact (with back-up) for your Client on all technical issues.

Your missions are:

Assisting clients on the Companys solutions:

Consultancy on client requirements.
Technical and functional validation of issues and requests, and resolution of problems.
Coordination with our other local offices.
Maintenance and management of issues lists.
Visiting Clients. You will also be working in collaboration with the services of other departments within the company.

Required Skills:

The ideal candidate will have the following:

IT degree or equivalent.
A good knowledge of NT/Oracle/Sybase is essential.
Programming skills will be an advantage.
TCP/IP knowledge/troubleshooting skills are also required. Duties involve installing, configuring and supporting company products, plus installing software programmes within large fast paced office environment.
Knowledge of financial market also required.