Department: IT
Reports to: Desktop and Server Team Leader
Hours of work: 35 / week (covering Mon – Fri, 08:00 – 18:00) + Call Out
Level: Analyst

Main purpose of Role
Flexibility required at times
The Technical Specialist - Desktop & Server works as part of a 10-strong team supporting the company’s Windows-based landscape, encompassing both Server and Desktop environments. As part of this team the Specialist has responsibility for supporting approximately 200 Windows based servers and 330 desktops and laptops on site at Wimbledon. There will be additional requirements to support equipment at other sites as the need arises. In addition to day-to-day support, there will be a requirement to provide support to projects and initiatives.

Scope of Job / Key Accountabilities
Provide support to company desktops, servers, and thin clients, ensuring tasks and Service Desk issues allocated are resolved in accordance with business requirements, in a timely fashion.
Update the Service Desk with regular and meaningful commentary on progress and resolution.
Analyse problems raised and identify permanent fixes.
Build desktop and laptop devices to meet the company standard build policy. Ensure that these are deployed to users in such a way that they are adequately prepared to make effective use of Desktop assets.
Build servers to meet the company standard build policy, and provide the installation and utilisation of proactive monitoring tools, where possible.
Create and maintain clear and comprehensive support documentation and procedures.
Assist with capacity planning and management of the landscape.
Adhere to the appropriate security measures in line with corporate Security Policy. This includes anti-virus and malware protection.
Assist with Disaster recovery planning and testing, and attend tests at the disaster recovery centres as required. Assist in the update of Disaster Recovery procedures and documentation in-line with corporate standards.
Ensure that the computer/comms room environment is maintained, as directed by the IT Op-erations Manager, to a standard required to support business needs and adhere to health and safety regulations.
Adapt to changes in the business and technological environments.
Provide exceptional service to all business customers.
Maintain good relationships within the team and in the wider business.
Provide cross-site support for other team members as required by projects, rollouts, holidays and sickness.

Skills / Experience
The ability to multi-task in a fast-paced environment.
Current hands-on experience in the Wintel arena, in a Desktop and/or Server environment.
IBM hardware experience is desirable.
Linux skills, whilst not essential, would be beneficial.
Experience of working in a service desk environment.
Excellent verbal communication skills at all levels. Written communication must be clear, accurate and professional.
Ability to interface with the Business, as well as 3rd Party technology partners.

Key Competencies / Skills
Customer focus.
Analytical thinking.
Organised and efficient.
Excellent Communication skills – verbal and written.
Teamwork.
Commercial awareness.
Personal effectiveness.
Quality focus.