Job Summary:
To increase the new business and services income on client accounts by providing a first class sup-porting role to the more senior members of staff in the Dept. Working within a team of AH’s and/or Administrators you will be responsible for the end to end process of setting up a new account and en-suring retention of existing medium/large client accounts by providing an effective service to the clients and maximising income by using initiative whilst ensuring profitability of all schemes.

Main duties and responsibilities:
Monitor and increase new business income on medium/large client accounts ensuring that mailings are going out on time and that all other business is submitted regularly.
Support the Sales Team in maintaining and building relationships with existing and new clients.
Attend external client meetings, discuss the performance of the account, present statistical reports and take minutes.
Participate fully in internal and external project meetings and show the required level of business un-derstanding to influence key stakeholders in other business areas or within the client organisation.
Understand fully how to carry out data conversions using the various different IT systems, and put this into practice with client data (this will include writing a project request proposal and understanding how to write benefit statements to justify IT work).
Provide a contact for clients for day to day issues and resolve any problems.
Co-ordinate the set up of new client accounts, involving AS400 scheme set up, and production of Lo-tus Notes Scheme Code Memos.
Communicate with all other departments across the various sites and work proactively with them to improve processes and efficiencies.
Provide new business and marketing budget reports for the SS Manager.
Produce and analyse reports on an ad-hoc basis, download statistics using DataSelect, Lotus 123/Excel and investigate and resolve issues.
Responsible for setting up administration services for existing and new clients.
Managing the end to end artwork cycle, from producing an artwork specification form to proof reading to taking responsibility for the final sign off of mailers, in the box leaflets etc.
Carrying out adhoc tasks on behalf of Senior staff and supporting them up by helping out on the larger client accounts particularly when a service is required at short notice.
Adhere to internal procedures and controls to ensure the integrity of the service to the client.
Ensure that all objectives set by the Line Manager are achieved.

KPIs:
Monthly new business report.
Actions from client meetings.
Monthly business monitoring/quality reports.
Process improvements.
Idea generation.
Income per account.

Competencies:
Attention to detail.
Project management.
Initiative.
Building relationships.
Analytical thinking.
Organisation and planning.
Time management.
Commitment.
Results driven.
Self confidence.
Focus on client/customer.

Qualifications/Experience:
A Level and Degree standard education are preferable, but consideration would be given to candi-dates with a good level of literacy and numeracy without formal qualifications. The AH is expected to write letters, take notes of meetings, analyse reports and produce ad hoc reports.

Progression: Account Manager.
The AH would have a number of years relevant experience and would be totally confident around cli-ents, be capable of liaising with Directors internally and externally and be comfortable talking about current issues/affairs surrounding extended warranties and the electrical / heating / utilities industries.

Hours of work: 35 hours (hours maybe longer depending on location of client meeting. It will also be necessary for the AH to travel to and from these meetings (travel expenses are paid)