Claims Technician

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Job Details

Contact Info

Contact Person: Tony Martin Email: tmartin@massenhove.co.uk Telephone: 01621 786 220
Job Title: Claims Technician

Job Description

The Role

Working as part of the Group Operations Claims Team, Claims Technicians provide key technical and operational support to the Claims Underwriters. Claims Technicians develop a network of internal and external contacts to strive to continually improve operational services. They play a key role in the development of the procedures and processes which contribute to the success of Group Claims in meeting its objectives.

Principle Duties and Responsibilities

· Provide technical and administrative support to the Claims Teams

· Understand the relevant business metrics and generate accurate MI and data analysis

· Deliver operational improvement projects to defined deliverables and timelines

· Develop internal and external relationships to improve efficiency and quality of service

· Act as an Operations focal point for the Claims Team, ensuring appropriate understanding of products, business models and technologies

· Represent Operations and support Claims Projects as agreed

· Manipulation and processing of data into key systems

· Other ad hoc tasks as requested by Manager

Person Specification

Strong academic background; preferably educated to degree level or equivalent
Strong IT skills and aptitude for understanding application

Insurance industry experience preferred
Highly numerate and analytical with strong attention to detail in interpreting data and producing accurate analysis and high quality output
Demonstrable evidence of problem solving skills and ability
Service-focused and responsive to deadlines and targets with a flexible attitude to work. Successful candidates will be adaptable to change

Driven and proactive with the ability to use own initiative to identify improvements and ability to work with others to implement
Excellent communication skills and ability to build effective working relationships, both internally and externally
Ability to work independently
Appetite for learning and development

Details

Job Ref: MASS 1025 Hours: Full Time Location: Essex Working Term: Permanent Position Salary: £18,000 - £25,000

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