Motor Claims Handler

Working within a dedicated team, the Motor Claims Handler will deliver a high quality claims service to High/Mid Net Worth clients and their brokers; whilst maintaining and enhancing the company’s reputation for its claims handling service. The role will include direct communication by telephone with the Insured and Intermediary, managing the relationship with policyholder, assessing the size of the claim, its potential severity and dealing with same in a proactive manner. The emphasis is on providing a fast track, yet extremely customer focused, claims handling service.

This role will be focused on taking the first notification of loss from the insured or broker, appointing and coordinating experts as required, such as car hire, engineers, loss adjusters, solicitors etc., keeping all stakeholders up to date with the present position of the claim and proactively managing your own portfolio of claims through to completion whilst controlling indemnity spend.

You will also be required to assist with other ad-hoc team administrative and management information tasks.

Key responsibilities
• To handle claims in a proactive manner within set service levels.
• Deal with telephone calls from policyholders, brokers, solicitors and other experts.
• To negotiate and settle claims fairly and promptly.
• To work unsupervised and show initiative in their claims handling approach from an early stage in their career within the company.
• To building relationships and gain broker confidence when handling claims.
• Being 100% customer focused and being comfortable with the claims handling philosophy.

 

Key requirements
• Insurance industry experience preferred