Fraud Intelligence Handler

Job Details

Contact Info

Contact Person: Tony Martin Email: tmartin@massenhove.co.uk Telephone: 01621 786 220
Job Title: Fraud Intelligence Handler

Job Description

Fraud Intelligence Handler

The establishment, ownership and management of a fraud intelligence handling model for the business, as one part of valued counter fraud services provided to the business by CFS.

Job Responsibilities:

Establishment and ownership of effective fraud intelligence model that harnesses internally and externally sourced intelligence, for use in protecting the business from fraud risks. Model to include the receipt, triage and dissemination of fraud intelligence.

Management of a fraud intelligence repository, to include data input, quality, retention and disposal.

Build and maintenance of a fraud intelligence alert model for the business.

Manage the fraud intelligence relationships with the Insurance Fraud Bureau (IFB) and Insurance Fraud Investigators Group (IFIG), to include acting as focal point for all fraud intelligence and representing the interest of the business at IFB and IFIG forums.

Represent the fraud intelligence interests of the business in other industry forums.

Manage the fraud intelligence relationships with fraud suppliers to FCIM and insurers.

Meet agreed fraud KPI’s and targets.

Assist in the provision of appropriate and timely fraud management information (MI) as and when requested.

Maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation.

Ensure compliance with Company financial crime procedures and related policies.

Submit Suspicious Activity Reports as necessary to the Company MLRO.

Ensure compliance with TCF principles when liaising with customers.

Build and maintain relationships both internally and externally.

To be compliant with health and safety policies at all times.

To ensure compliance with Company and other relevant standards/regulations at all times.

Any other reasonable duties as required.

Job Specific Competencies:

Experience:

Fraud intelligence handling in the general insurance (motor) environment.

Motor claims and policy experience.

Claims fraud investigation and management, to include organised motor fraud.

Skills:

Excellent communication skills, both verbal and written.

Negotiation and influencing skills.

Good time management and organisation skills with the ability to prioritise work.

Strong analytical and problem solving skills, with the ability to adopt a logical approach to resolving problems.

Strong customer service skills.

Good numeracy and literacy skills.

Computer literate, to include Word, Excel, PowerPoint and the internet.

Desk-top research to gather intelligence.

Use of fraud mapping/charting software such as i2 or similar.

Excellent report production skills.

Knowledge:

Strong knowledge of fraud intelligence handling.

Knowledge of the IFB and IFIG intelligence models.

Knowledge of SIRA and CIFAS.

Excellent knowledge of processes and tactics used to gather and utilise intelligence to investigate and manage insurance fraud, and a solid understanding of relevant fraud related legislation.

Excellent knowledge of FSA requirements (including TCF) and the regulatory framework relating to general insurance.

Sound understanding of all aspects of motor insurance.

Behaviours:

Customer focussed (internal customers & external).

Passionate about reducing the business exposure to fraud risk.

Takes initiative to make decisions.

An organised and proactive approach.

Emphasis on attention to detail and accuracy.

Able to work on own initiative and as part of a team.

Confident in presenting complex information in a clear and concise manner.

Strives to deliver performance targets and drive business improvements to contribute to the success of the business.

Details

Job Ref: MASS 1020 Hours: Full Time Location: Sussex Working Term: Permanent Position Salary:

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